Thursday, 12 April 2012

Vodafone - success story

This is a bit of an older tale, but it might be useful for others so I'll post it anyway.

A few years back, I had a problem after moving to Vodafone, in that they had me on the wrong tariff and did little to correct the problem, even though it was costing me hundreds of pounds every month.  Nothing, that is, until I sent this email to the executive board and everyone I could find with an email address on their various websites.

Result - a refund of £2,500, a new 12 month contract with free data and texts, and a personal account manager to correct any future issues.  I had three calls by 8 am the morning after sending it from the customer services director, the PA to the CEO and the marketing director!

1 comment:

  1. Good result , this morning I am battaling with BT buisness. Signed me up to a product I didnt ask for and didnt want. Call center in india 'I guess' went to transfer me but cut me off.

    Its the arrogance, most people would pay it I guess. Lets not make a fuss now :-)