Thanks for your rather rudely composed note.
Could I suggest that in future, instead of making demands on your customers to use their registered email addresses, and arrogantly 'allowing' them to get payment details when you deem it fit ("on this occasion"), you just give them the ability to pay by publishing the bank details on your bills and the website, and save us all the hassle and time we have to spend to get you to do your job right in the first place?
To:Good afternoonThank you for your emailI have not been able to locate your account using the email address you sent your query from. For future correspondence can you please use the email address registered on your account .This also allows us to record any emails we have received from youOn this occasion I can advise you of our bank detailsBarclays BankSort code :20-53-22A/c No : 73303527Please ensure you quote your energy account number as the reference on the payment so we know where to allocate the paymentIf you have any further queries please do not hesitate to contact a member of our team on: 0800 954 0693Kind Regards,Lee MastersCustomer Service AdvisorCo-operative Energy,Co-operative House,Warwick Technology Park, Warwick, Tel: 0800 954 0693CV34 6DA
visit our website
www.coopertiveenergy.coop or email us atCompany number 06993470.This e-mail is confidential and is for the named recipient(s) only. If you are not the named recipient(s) please do not disseminate or copy this e-mail, but please delete it and any copies from your computer. Co-operative Energy has taken reasonable precautions to ensure that any attachment to this e-mail has been checked for viruses. However, we cannot accept liability for any damage sustained as a result of any such viruses and advise you to carry out your own virus checks before opening any attachment. Furthermore, we do not accept responsibility for any change made to this message after it was sent by the sender.Please don't print this email unless you really need to...HiI'm trying to pay my bill, but I've been unable to locate your account number, sort code and bank name on either the bill or your website.I'm not comfortable with using my debit card on your website.Please provide bank acocunt details so I can make payment from my internet banking service.Thanks